Shoe is Awesome, Service not so much
"Highly recommend the product! Hope your customer service will be better than mine. Comfortable fit and function all around. I thought I found my new go to for footwear. Small issue arose with laces failing and the end unraveling a week after receiving them. Contacted customer service and soon realized they were rather unhelpful and indifferent. Wouldn’t send a new lace nor a set. Had to initiate a full return procedure, pay for return shipping, and await an inspection to determine if it’s under warranty. Thought if I bought direct that would provide better service. Didn’t think it needed to be so difficult. My error. Unfortunately it’s the last pair for me."